Customer success during a pandemic
In this episode, Kritika Kishor hosted Meenakshi Ganesh, Director of Customer Success at Clevertap, to talk about customer success during a pandemic.
CS during uncertain times
Change in customer behavior
What is Clevertap doing to tackle these situations?
Getting new use cases from your customers because of the current times
Managing implementation and delivery delays
Managing churn Showing empathy
All this and more with Meenakshi in this episode. Listen now.
Book Recommendation
I'm reading What You Do Is Who You Are by Ben Horowitz, technology entrepreneur and co-founder of the venture capital firm Andreessen Horowitz. If you're interested in organizational culture, then this should be on your read list.
You cannot order the physical copy, thanks to COVID-19, but you can definitely grab the kindle version. It's worth every penny!